Preorder Policy

We’re so glad you’re excited about our Highland & Home collections. Some of our most popular items are offered as preorders, allowing you to reserve them before they arrive or sell out.

Please review the following information carefully before placing a preorder.

What Is a Preorder?

A preorder allows you to reserve an item before it arrives at our warehouse.

By placing a preorder:

• You acknowledge that the item is not currently in stock

• You authorize full payment for the item at checkout

• You understand that fulfillment will occur once the item becomes available

Estimated Shipping Timeline

Each preorder product page includes an estimated delivery window. These dates are estimates only and are subject to change due to supplier, manufacturing, or transit delays beyond our control.

Delays do not constitute grounds for cancellation or refund.

Shipping & Shipping Charges for Preorders

Shipping for preorder items is not charged at checkout.

Once your preorder item arrives and is ready to ship:

• Shipping costs will be calculated based on destination and package size

• You will receive a separate shipping invoice

• Orders will ship only after shipping has been paid

If your order includes both preorder and in-stock items:

• Items may ship separately

• Additional shipping charges may apply

Shipping charges are non-refundable once shipment has occurred.

Orders with In-Stock + Preorder Items

Orders containing both in-stock and preorder items may be held until the preorder item arrives or shipped separately at our discretion.

To avoid delays or additional shipping charges, we strongly recommend placing separate orders.

Changes, Cancellations & Refunds

All preorder items are final sale.

Once a preorder is placed:

• Orders cannot be canceled

• Items cannot be refunded or exchanged

• Payment is non-refundable, including in cases of delay

Preorders are placed with our suppliers specifically based on customer reservations.

Customer Acknowledgment

By placing a preorder, you acknowledge and agree to:

• All terms outlined in this policy

• Separate billing for shipping once the item is ready to ship

• Final sale status of preorder items

Questions?

If you have questions before placing a preorder, please contact us at
📧 highlandandhome@gmail.com

Thank you for supporting Highland & Home. Your preorder helps us plan responsibly and bring special designs to life.